Privacy Policy
Effective Date: 01/05/2022
Website: www.dianacapraro.com
Owner: Diana Capraro
1. Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.dianacapraro.com or use our services. We are committed to safeguarding your privacy and ensuring transparency in how your information is handled.
2. Who We Are
This website is operated by Diana Capraro. If you have any questions about this Privacy Policy or how your data is used, please contact: info@dianacapraro.com
3. What Information We Collect
We may collect the following information:
Personal Identifiable Information (PII): Name, email address, phone number, and billing address when you register, purchase, or contact us.
Usage Data: IP address, browser type, time zone, and how you use our site (via cookies or analytics tools).
Payment Information: Collected and processed securely through third-party providers (e.g., Stripe, PayPal). We do not store your full payment details.
4. How We Use Your Information
We use your information to:
Deliver and manage your access to services (SYLA, SYLAB Library, coaching, events)
Communicate updates, appointments, or relevant offerings
Provide customer support
Improve our website and services
Comply with legal or regulatory requirements
We only collect data we need and never sell your information
Automatically add you to our private community and group spaces so you can stay connected with others engaging with our services
5. Legal Basis for Processing
We process your data under the following legal bases:
Consent (when you sign up for newsletters or updates)
Contract (to deliver services or products you've purchased)
Legitimate Interest (to improve user experience or conduct analytics)
Legal Obligation (to comply with tax or regulatory duties)
6. How Long We Retain Your Data
We retain personal data only as long as necessary for the purpose collected:
Email/contact data: retained until you unsubscribe
Coaching or event data: retained for up to 7 years for professional records
Payment and invoice records: retained for legal and financial auditing as required
You can request deletion at any time unless we are legally obligated to retain it.
7. Data Sharing & Third Parties
We may share your data with:
Trusted third-party service providers (e.g., payment processors, email platforms, analytics tools)
Legal or regulatory authorities, if required by law
We ensure that any third parties are GDPR-compliant and only process your data under strict confidentiality agreements.
8. Your Rights
Under GDPR, you have the right to:
Access your data
Correct or update your data
Request deletion (right to be forgotten)
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data is misused
To exercise any of these rights, contact us at: info@dianacapraro.com
9. Cookies
We use cookies to enhance your browsing experience. For full details, please see our Cookie Policy. You can manage cookie preferences through your browser settings.
10. Data Security
We implement appropriate security measures (encryption, access controls) to protect your data. While no system is 100% secure, we take every reasonable step to protect your privacy.
11. Children’s Privacy
Some of our services, including SYLA and certain workshops or resources, may be suitable for individuals under the age of 18. We are committed to protecting the privacy of young users in accordance with UK and EU data protection laws.
Users under 16 should have parental or guardian consent before providing any personal information or using paid services.
We do not knowingly collect personal data from children under 13 without verifiable parental consent.
If we become aware that a child has provided personal data without appropriate consent, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@dianacapraro.com.
12. International Users
Although this website is based in the UK, it may be accessed globally. If you are outside the UK/EU, you acknowledge that your data may be transferred and processed in the UK under this policy.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in services, regulations, or technology. Updates will be posted with a revised "Effective Date."
14. Contact
For any questions, concerns, or to exercise your data rights, contact: info@dianacapraro.com